Our visa got expired on 4/30/2020, so filed H4 and H4 EAD applications along with my Husbands H1 in Jan, 2020. H1 was approved on 20th Apr in regular processing. H4 biometrics was completed on February 19th, 2020.Since then no status change in both the applications. Last Thursday (4/30) called USCIS and requested expedite both the applications. Yesterday received an email from USCIS saying that it denies to expedite the process as sufficient documents were not provided. I didn’t receive any email asking for documents. Only email received was that your expedite request is denied. Can you please guide if i can call Customer care and ask why the request was denied even without asking for documents. I have all the documents and employer letter asking for expedite the request. Please guide. Also should i go ahead and raise another expedite request or wait for some time.