Trying to sign up for interview waiver. I fill all the information in the website which I qualify. The website gets stuck/ becomes unresponsive once I have answered all the questions and does not proceed.
The window just says ‘loading…’ and shows a blue box with the words ‘drop off’
I am having a similar issue as mentioned by OP. My mother B1/B2 expired less than 48 months ago, and she qualifies for interview waiver. I answered all the questions and it said "Congrats, You qualify for Interview Waiver. However, it does not proceed further. I did not get to the payment screen too. The window just says ‘loading…’ and shows a blue box with the words ‘drop off’.
I tried Chrome, Edge and Firefox browsers.
I called customer service and they asked me to open a case under the profile. I opened a case on Sep 6 and got a generic reply to clear cache and update Java software (browser). Their message also said they will fix their problem soon.
I did cleared the browser cache. I am not sure whether any browser still uses Java. I am not sure how to proceed further. Any comments?
Did you try from a different PC?
I tried Chrome, Edge and Firefox browsers. I also asked my cousin to try on her PC and she found similar error. It is frustrating since I am not able to do anything since Sep 6 and there is no support from the USvisascheduling website folks.
BTW: I used their new website for visa scheduling.
https://www.usvisascheduling.com/
Did your problem get resolved? How? Please share the information.
Hi
How do I contact the customer care for technical issue. Every time it says line busy. Has anyone been able to talk to some representative? I am also stuck at profile creation for my parents visa. And I am not able to contact customer service number it is always busy and they are not responding to emails.
What should I do?.Please help