Status post dropbox 'No Status' for 2+ weeks now


My parents and inlaws submitted their B2 visa renewal docs on Mar 23. Both of them are qualified for dropbox and submitted in HYD VAC. It’s been more than 2 weeks and the status on CEAC website is showing as ‘No Status’ - is it normal or am I looking at the wrong place?


It started showing Application Received after I sent an email to their contact us email, can be a coincidence though.