Pending H4 EAD more than 80 days

Hi Admin,I have my H4 EAD pending for 83 days now. Recently I raised the service request through the UsCIS website but by mistake I put the applicant as my details and not my wife whose H4 EAD is pending. But I did put the correct receipt number etc. Now when I try to send another service request, it is not allowing me since an old SR was raised for the same receipt number per the system. Now, I wanted to know if this could be a reason for thr delay as I learned from others that as soon as the SR is raised generally Pending EAD gets approved. Also, guide me what I can do with my situation. Is there a direct number number I can reach to. The general number ask to enter the receipt number which I dont know how to enter first 3 letters :).