I have created an online USCIS account while rectifying FNU on my green card 5 years ago, now I forgot my password and tried to login through ‘forgot password’ link , but didn’t get my answers for secret questions and account got locked. I was directed to fill a short form and gave a ticket number. Now I didn’t hear from USCIS for last 5 days.
Is it okay to create a totally new online USCIS account with a new email for filing N 400 for US citizenship though in USCIS site it says one case, one account?