Not Able to Create New User in UStraveldocs website to pay Visa fee

Hi ,

I applying for B1 Visa and filled DS-160 and submitted already. Now I trying to create User in to pay Visa fee, Although i have provided correct details in First name , Last name i am getting below errors.

  • Your request cannot be processed at this time. The site administrator has been alerted.
  • User could not be created. Please ensure First Name and Last Name are entered as they are in your passport.

Could anyone please help how to resolve this.

Did you reach out to their customer care, looks like their system issue.