Lost expired passport and expired visa

My inlaws lost expired passport that had expired visa , now they have new passport
What should I mention in the DS160 for have you ever lost passport and lost visa
I think yes on lost visa will make them ineligible for dropbox , since its expired should i mention no to lost visa

You must provide correct information as they will need to submit proof of expired visa to be eligible for dropbox. They need to carry copy of FIR to their interview.