F1 Visa renewal question - i20 transferred to new school

Hi I need to renew my F1 visa which will be expiring soon. Originally my i20 was at my previous school where I did my masters, but after graduating I transferred my i20 to my new school. I was told I’m not eligible for dropbox waiver, but when I go on the website and go through the questions, there is no question which asks about the school i20 transfer. It says I am eligible for dropbox. Has anyone successfully renewed their F1 visa after transferring their i20 through dropbox?

You might be called for an interview after you submit documents to dropbox.