CGI federal account Issue

I visitied my home country for my visa renewal but now when I try to book the appointment myself it doesn’t give me any other option that to upload my passport. I called my embassy and they said I had used my profile to apply from a different country and I need my UID from that country/profile. I dont recall applying from another country and now because of that I cant book an appointment.
Has anyone had similar experience?

I would call the VFS and request for help.