I am applying for a B2 visa renewal for my mom. She is based in Chennai and qualifies for interview waiver under the new rules. I paid the visa fees on the USTravelDocs website on 24-Feb-2022 via NEFT. It’s been over 3 weeks and i still have not received a receipt to schedule an appointment for dropoff. There has been total radio silence since i paid. I sent them emails, submitted a ticket from their portal and it is marked as escalated but there has been no response yet. I also called their hotline and they were the least helpful.
Anyone here in this situation where it took a long time to get the receipt number? How long did it take and what did you have to do and who did you contact? Any input is appreciated