Yet to receive RFE Hard Copy, status on website changed to RFE on Sept 26

H1B status changed to RFE on Sept 26 on USCIS website however my attorney/employer are still waiting for details (Hard copy), also does RFE response time starts from date when status changed on USCIS website or Hardcopy received. Please suggest what could be done in this situation

Petition filed at California on June 01, regular, non masters

It starts from the time RFE is issued. Your employer should contact USCIS to follow-up on the RFE documents.

RFE details received 2 days ago, asked for Emp-Emp relationship, Client letter, roles & responsibilities … has time till end of the month to respod to RFE