Want Guidance for H4 VISA Category

Hello, My Daughter with her small daughter went to US Consulate Mumbai on 5 September for Biometric and interview after scheduled an emergency appointment. Counselor told that case has been refused and given one paper saying additional documents required. We have sent all the required documents very next day. Online status shows REFUSED with long dialogue. On 5 October we have received email requesting to send passports. After one week on 10 October we have received passport for my grand daughter with visa stamp. We are yet to receive passport for my daughter. We regularly check status on CEAC and passport tracking, but all in vain. Initially my status was labeled with REFUSED, later on before few day it was showing ADMINISTRATIVE PROCESSING, yesterday it was showing APPLICATION RECEIVED and now today it again shows REFUSED with long dialogue. Passport tracking still shows that my passport with US Consulate. Don’t know what to do. Please anyone help me… thanking in advance