Scheduling US visa from Nigeria - Locked account

B1 b2 from Nigeria ,the first profile was there, creating another profile was not successful and was block. What do I do

You need to call customer service of US Travel Docs in Nigeria and get it unlocked. Or you can email them as well.

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Thanks kumar I really appreciate.
Can u please text me the email or where can I get it in there site.
I don’t no if possible for me to call while am in u.s trying to book appointment for my sister in Nigeria

You can ask her to call or you can do it as well. Check Apply for a U.S. Visa | Contact Us - Nigeria (English)