Need suggestions on my status

Hi All,

Can anyone please suggest this.
I had an H4 appointment in Hyd on March 1st and was told approved and asked to drop the passport in the dropbox. My status on the portal says Refused since 1st March. But my CGIFederal says “Document Delivery Information:” and my Passport tracking says “Passport Status: Your passport is still with the US Embassy/Consulate”.

I haven’t received any email nor any letter so far from the Consulate.

Any thoughts or steps that need to be taken further to get more details???