K1 VISA approved pending 221g

They took our visa and said was approved pending singleness certificate from managua registry instead of the one she had in her home town. 221g was given to the courier service on the 3rd of march 2017 and it still says when tracking passport it is in transit. How can this be possible if the passport never left the embassy and does that mean it is actually not being tracked at all? Also, it still says administrative processing and we were assured once the document got to the embassy that it would be stamped and brought back to courier location within 4-5 business days? Is there a way to track any of this or is checking until you see it go from admin processing to approved our only action to take? Please any help on this matter would be greatly appreciated as we are getting mixed messages like the admin processing is sometimes not correct until the visa is almost out the door.