H4 visa Biometrics NOT received even after 8 months

We applied for spouse H4 visa in Aug 2020 online and got receipt notice online but till date we never received the biometrics till date. We tried reaching the USCIS for updates and they keep waiting us for long and said to wait until its received whenever it arrives (felt bad :frowning: ).
Is there something that can be done to get atleast the biometrics done, any help is deeply appreciated.