H4 Dropbox Child 2023

June 14: Dropbox Appointment
June 20: Status updated: Refused
June 22: Passport ready for pickup

The status at ceac.state.gov is still refused. On portal it still says passport is with US embassy/Consulate.
Child’s age is 16 years. Any idea if it is issued or just rejected and asking for more documents or interview. Any help is appreciated.
Thanks