H1B Dropbox passport Pickup in Mumbai


My H1B renewal was approved and went to “issued” status on July 25th 2023. I’m trying to track my passport for pickup but the USVisadocs website appears to be down (it’s being re-done, opening on 29th July) and I can’t log in at all. Also, neither email nor phone tracking is giving me any results—all systems seem to be not working. Any idea what is going on here, and what my options are to locate and get my passport? I opted for pickup in BKC Mumbai, and I’d like to find out when I can get the passport back.

Either contact VFS support or just wait for the system to be back up.